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For customers who do not receive an order email from this site after placing an order

(1) Reception refusal setting (customers using cellphones / smartphones)
How to set the reception permission depends on the carrier you are using. Please change the mail from this domain to “Reception permission”.

· Domains for which reception is permitted

· Setting method



(2) It is in the junk mail folder
Due to the junk e-mail prevention function, the e-mail from our shop may be mistaken for junk e-mail. It may be automatically sorted to the junk mail folder or trash box, so please check it once.

(3) Incorrect email address
We apologize for the inconvenience, but there is a possibility that the email address you registered may be incorrect. If you have any idea, please contact us at

to let us know that your name, phone number and email have not arrived.